This policy describes what data is collected when you book an appointment through our website or app, what it is used for, and who it is shared with.
The operator of Ayaz Barbershop in Hinwil is responsible for processing the data described here. Contact details appear at the end of this page and in the imprint.
We collect only the data needed to book an appointment and send the related notifications. There is no tracking, there are no advertising identifiers, and nothing is shared for advertising purposes.
Account data: name, phone number in international format, preferred language, and — where given — an email address. Customers registered in person at the shop may have no email address on file; those customers are notified by WhatsApp only.
Appointment data: the service chosen, date and time, the barber assigned, and the status of the appointment (booked, rescheduled, cancelled, no-show).
Delivery records: for each WhatsApp message sent we store the recipient number, the message identifier and the delivery status reported back by Meta. This exists solely to diagnose a confirmation or reminder that fails to arrive.
We use the following providers to operate the service and send messages. Each receives only the data it needs for its task.
Supabase — database and account management, holding account and appointment data.
Resend — delivery of confirmation, change and reminder emails.
Meta Platforms (WhatsApp Business Cloud API) — delivery of WhatsApp messages. The phone number and the contents of the relevant message template are transmitted.
Vercel — hosting of the website and its interfaces.
A self-hosted n8n instance — scheduled sending of appointment reminders, win-back messages and review requests.
Account and appointment data are kept for as long as the customer account exists. Deleting the account deletes both. Delivery records are kept separately so technical failures remain traceable.
You may request access to the data held about you at any time, ask for it to be corrected or deleted, and object to its processing.
You can correct your own contact details at any time in your account settings. For anything else, a message to the address below is enough.
You can delete your account directly in the app under “Account”. Any upcoming appointments are cancelled automatically and the shop is notified; your account, profile and appointment history are then removed. This cannot be undone.
Ayaz Barbershop, Zürichstrasse 15, 8340 Hinwil. Email: info@ayazbarbershop.ch. Phone: +41 79 368 80 75.
Note: this text describes the system's actual data flows and is not legal advice. It should be reviewed by a lawyer before the App Store and Google Play listings go live.